Privacy Policy
This page explains what personal information Insulation Pros (“we” or “us”) collects on this website and what we do with it. We are a small, family owned insulation contractor based in Winston-Salem, NC.
What we collect
When you send us a message
The contact form asks for your name and a phone number or email address. It also has optional boxes for your address or ZIP code, the service you need and a message. The short form on our home page only asks which service you want and your ZIP code, and passes them to the contact form. We collect only what you type.
When you leave a review
The review form asks for a star rating, your name, your email address and optional comments. Your name, rating, comments and the date may appear on this site after we approve your review. We never show your email address.
Automatically, cookies and tracking
Like every website, our host, Vercel, receives your IP address, browser type and the pages you request, and keeps ordinary server logs. We do not use this to identify you. This site does not set cookies of its own, and it does not use analytics or advertising tools. Our fonts, styles and scripts are served from this website, not from a third party.
Embedded Google Maps
Some pages, such as our About page, our service area pages and our service pages, show an embedded Google Map of the area we serve. When a page with a map is displayed, your browser connects to Google to load it. Google may receive your IP address and browser details and may set or read its own cookies, as described in Google’s Privacy Policy (opens in a new tab). We do not control this and we do not receive that information.
How we use your information
- To answer your message, give you an estimate and schedule work.
- To confirm that a review comes from a real customer, and to publish it.
- To keep business records, handle any dispute about a job, prevent spam and follow the law.
We do not sell or rent your information, and we do not use it for advertising. We will not add you to a mailing list or send marketing messages unless you ask.
Who else handles your information
- FormSubmit. When you press Submit, your browser sends the form to FormSubmit (formsubmit.co), a third-party service that emails it to us. We do not control how FormSubmit handles data, so please see its website for its practices.
- Google. Messages arrive in our Gmail inbox, which Google stores. Google also serves the embedded maps described above.
- Vercel. Vercel hosts this website and delivers its pages to you.
- Others, only when needed. Phone carriers when we call or text you, and authorities when the law requires it. If our business is sold, records may go to the new owner.
Some pages link to other websites, such as our Google reviews listing. Their privacy practices are their own.
Calls and texts
When you give us your phone number, you agree that we may call or text you at that number about your request, such as to set up an estimate, confirm a visit or follow up on a job. We do not send marketing or promotional texts. Message and data rates may apply. To stop, tell us on a call or reply STOP to a text.
Reviews
Reviews are also covered by the Terms of Use and Review Guidelines shown next to the review form on our Reviews page. By submitting a review you allow us to show your name, rating, comments and date on this site and to use them in our own marketing, such as on our social media pages.
How long we keep information
We keep messages as long as needed to respond and for our records. Approved reviews stay on the site until you ask us to remove them or we unpublish them under the Review Guidelines.
Your choices: see, fix or delete
You can ask us what information we have about you, ask us to correct it, or ask us to delete it. Email or call us using the details below, and tell us your name and how you contacted us. We aim to reply within 30 days.
We may need to confirm it is really you, and we may keep what we must keep by law or need for an open job or dispute. We can delete what we hold in our own inbox and on this website. Copies held by Google, FormSubmit or Vercel follow their own policies.
Security
This site uses HTTPS, which encrypts your connection. No online service is perfectly secure, so please do not send Social Security numbers, bank or card numbers or passwords through the form or by email. We never need them to give an estimate.
Children
This site is meant for adults and property owners, not children under 13. We do not knowingly collect children’s information. If you believe a child has sent us some, contact us and we will delete it.
Changes to this policy
We may update this page. The effective date at the top shows when it last changed.
Contact us
- Insulation Pros, Winston-Salem, NC
- Phone: (336) 870-3893
- Email: ncinsulationpros@gmail.com